Return & Refund Policy
At Ward-7, we want you to be satisfied with your purchase. If you need to return an eligible product, please review the following conditions.
Return Eligibility
Eligible products may be returned within 15 days of delivery, provided that:
- The product is unused, unworn, and unwashed.
- All original tags and packaging are intact.
- The product is in its original condition.
- Proof of purchase or a valid order number is provided.
Products that do not meet these conditions may not be accepted for return.
Non-Returnable Items
The following items are not eligible for return or refund:
- Sale, clearance, or final-sale items
- Customized or personalized products, where applicable
- Products that have been worn, washed, altered, damaged, or otherwise used
- Products missing original tags or packaging
Any additional exclusions will be clearly identified at the time of purchase.
To request a return, please contact us at our email within the applicable return period and provide your order number and the reason for the return.
How to Request a Return
We will provide further instructions regarding the return process.
Products should not be sent back without following our return instructions.
Return Shipping Costs
Unless the return is due to an error on our part or an approved defective/damaged product, the customer is responsible for the cost of returning the product to Ward-7.
Original shipping and handling charges are non-refundable.
For approved returns resulting from an incorrect, defective, or damaged product received from Ward-7, applicable return shipping costs may be covered by Ward-7.
Refunds
Once the returned product is received and inspected, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
You will generally be refunded for the eligible product price and applicable taxes. Original shipping and handling charges are non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
Once processed, the time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.
Out-of-Stock or Unavailable Products
If a product becomes unavailable after an order has been placed and Ward-7 is unable to fulfill the order, we will notify you and issue a refund for the affected product to the original payment method.
The refund will include the applicable taxes charged for the unavailable product.
Exchanges and Claims
Requests involving exchanges, defective products, damaged products, or incorrect products received should be handled according to our Exchange & Claims Policy.
Contact Us
Please contact us as soon as possible after receiving your order if you believe you have received an incorrect, damaged, or defective product.