Exchange & Claims Policy
At Ward-7, we want to ensure that you receive products that meet your expectations. Our Exchange & Claims Policy explains the conditions for requesting an exchange or reporting a defective, damaged, or incorrect product.
Exchange Eligibility
Eligible products may be exchanged within 15 days of delivery, provided that:
- The product is unused, unworn, and unwashed.
- The original tags and packaging are intact.
- The product is in its original condition.
- Proof of purchase or a valid order number is provided.
Exchanges are subject to product availability.
Non-Exchangeable Products
The following products are not eligible for exchange:
- Sale, clearance, or final-sale items
- Customized or personalized products, where applicable
- • Products that have been worn, washed, altered, damaged, or otherwise used
- Products without their original tags or packaging
Any additional exclusions will be clearly stated at the time of purchase.
Size or Color Exchanges
If you need a different size or color, you may request an exchange within the applicable exchange period, subject to availability.
If the requested size or color is unavailable, Ward-7 may offer an alternative product, store credit, or refund where applicable.
The customer may be responsible for applicable return and reshipping costs for exchanges due to size, color, or customer preference.
Defective or Damaged Products
If you receive a product that is defective or damaged, please contact us as soon as possible after delivery.
We may request photographs or other information to assess the issue.
If the claim is approved, Ward-7 may, at its discretion:
- Replace the affected product;
- Provide an exchange;
- Provide a refund; or
- Offer another appropriate resolution.
Where the issue is confirmed to have resulted from a manufacturing defect or damage that occurred before delivery, applicable return or replacement shipping costs may be covered by Ward-7.
Incorrect Product Received
If you receive the wrong product, size, color, or quantity compared with your order, please contact us as soon as possible.
After verification, Ward-7 will arrange an appropriate resolution, which may include sending the correct product or providing an exchange or refund.
Where the error was made by Ward-7, applicable return and replacement shipping costs will be covered by Ward-7.
How to Submit an Exchange or Claim
To request an exchange or submit a claim, contact us at info@ward-7.com and provide:
- Order number or proof of purchase
- Product name
- Reason for the exchange or claim
- Photographs of the product, where applicable
Please wait for our instructions before sending any product back.
Products returned without prior approval or outside the applicable policy may not be accepted.
Exchange Shipping Costs
For exchanges requested due to customer preference, such as incorrect size or color selection, the customer may be responsible for applicable return and reshipping costs.
If an exchange is required because Ward-7 sent an incorrect product or an approved claim relates to a defective or damaged product, Ward-7 will cover applicable replacement shipping costs.
Exchange Availability
All exchanges are subject to product availability.
If the requested replacement is unavailable, Ward-7 may offer an alternative resolution, including another product, store credit, or refund, where applicable.
Contact Us
For exchange or claim requests, please contact:
Ward-7
Email: info@ward-7.com
Website: Ward-7.com